SHIPPING & DELIVERY POLICY

Section 1: Order Processing Time

All orders are processed within 1 to 2 business days (Monday through Saturday). We do not process or dispatch orders on Sundays, national holidays, or mandatory state holidays in Kerala.

• Daily Cut-Off: Orders placed before 2:00 PM IST are processed the same business day. Orders placed after 2:00 PM will be processed the following business day.
• Tracking: You will receive tracking information via email and SMS once your order is dispatched.
• Split Shipments: Multi-item orders may be dispatched from different warehouses. You will receive independent tracking for each package.

Section 2: Domestic Delivery Timelines

We deliver across all major PIN codes in India using verified courier partners (Blue Dart, Delhivery, DTDC). Estimated transit times apply after the 1-2 day processing window.

Shipping Method	Cost	Estimated Transit Time
Standard (Orders Over ₹999)	Free	2-6 business days
Standard (Orders Under ₹999)	₹70 flat rate (up to 2kg)*	2-6 business days
Express Shipping	₹150	1-2 business days
North East & Remote Sectors	Standard rates apply	7-10 business days

*(Note: Heavy items may incur a weight surcharge calculated at checkout. Restricted materials like liquids/aerosols cannot be shipped via Express due to aviation laws.)

Section 3: Cash on Delivery (COD) Rules

We offer COD for orders up to ₹5,000.

• Verification: You must verify your COD order via an automated OTP at checkout, or through a manual phone call from our team within 24 hours. Unverified orders will be canceled after 48 hours.
• Restrictions: Customers who repeatedly refuse COD deliveries at the door will have their COD privileges permanently revoked and restricted to prepaid orders only.

Section 4: Delivery Issues & Unboxing Video

• Tracking Delays: If tracking data does not update for 7 consecutive days, please contact us immediately to initiate a courier trace.
• Marked as Delivered: If your package is marked "Delivered" but you have not received it, you must notify us within 48 hours. Claims filed after 48 hours will not be accepted.
• Damages & Missing Items (Unboxing Video Required): To claim a refund or replacement for damaged or missing items, you must provide a continuous, unedited unboxing video. The video must start with the fully sealed package, clearly showing the shipping label.
  • If the outer packaging is severely damaged or tampered with, refuse the delivery.
  • Claims submitted without valid unboxing video evidence will require a 10-business-day investigation with the courier and are not guaranteed approval.

Section 5: Cancellations & Address Changes

• Pre-Dispatch: We can modify shipping addresses or cancel orders only before our 2:00 PM IST daily cut-off.
• Post-Dispatch: Once an order is handed to the courier, it cannot be canceled or modified. You may refuse the delivery, and your refund will be processed according to our RTO Policy below.

Section 6: Return to Origin (RTO) Policy

If a package is returned to us due to customer unavailability, incorrect address, or refusal at delivery:

• First Instance: We will issue a full refund as a gesture of goodwill for your first failed delivery.
• Repeat Failures: For consecutive failed deliveries or incorrect address submissions, a ₹140 RTO penalty fee will be deducted from your final refund to cover return shipping costs.
• Courier Error: If the delivery fails strictly due to courier negligence, a full refund will be provided.

Section 7: Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020:

• Grievance Officer: Mr. Rishi Prasad
• Email: grievance@vantuscart.com
• Phone: +91 62383 57768
• Address: VANTUSCART, 39/2475-B1, Suite K28, LR Towers, SJRRA 104, South Janatha Road, Palarivattom, 682025 Kochi KL, India