Refund policy

VANTUSCART: Returns & Exchanges at a Glance

We believe in keeping things fair, fast, and simple. Here is the straightforward summary of our return and exchange process.

1. The 7-Day Window

You have 7 days from the date of delivery to request a return or exchange.

  • Items must be unworn, unused, and in their original packaging with all tags attached.
  • If a product has a manufacturing defect covered under warranty, standard warranty timelines apply beyond this 7-day window.

2. How to Start a Return

To initiate a return or exchange, please email us directly at info@vantuscart.com. In your request, please include your Order ID, your registered phone number, and choose between:

  • A full refund.
  • Store credit.
  • An exchange for a different size or item.
  • Note for COD Orders: Please ensure you provide your exact UPI ID or Bank Details (NEFT) within your email to avoid any refund delays.

3. Free Doorstep Pickups

We offer free reverse pickups right from your delivery address! We do not charge restocking fees.

  • Our courier will make up to 2 attempts to pick up your package.
  • If both attempts are missed, your request will pause. You will then have 48 hours to reach out to us to coordinate a manual pickup or choose to ship it back yourself before the request is cancelled.
  • For exchanges, your new item is dispatched as soon as the courier picks up and verifies your return!

4. Damaged or Wrong Items?

If we made a mistake or your item arrived damaged, we will make it right at absolutely zero cost to you.

  • Email us at info@vantuscart.com within 48 hours of delivery.
  • Include your Order ID and clear photos of the item, the outer box, and the shipping label.
  • Expedited Resolution Path: While not strictly mandatory, attaching a continuous unboxing video allows us to skip the standard investigation queue and issue your resolution instantly!

5. What Cannot Be Returned?

For safety and hygiene reasons, the following items are final sale:

  • Customized or personalized items.
  • Perishable goods (like food or plants).
  • Innerwear, swimwear, or cosmetics with broken hygiene seals.
  • Original shipping fees (unless the return is due to a Vantuscart error, in which case we will refund your shipping and COD fees too!).

6. When Will I Get My Money Back?

Once your item reaches our warehouse, we inspect it within 2 business days. After it passes inspection, refunds are processed based on your original payment method:

Payment Method Refund Timeline (After Inspection)
Vantuscart Store Credit Instant
UPI / Digital Wallets 1 to 2 Business Days
Bank Transfer / NEFT (for COD) 3 to 5 Business Days
Credit / Debit Cards 5 to 7 Business Days

If your refund takes longer than 7 business days to reflect in your account, email us at info@vantuscart.com. We will provide your bank reference number (UTR) so you can track it easily.

This policy is in compliance with the Consumer Protection (E-Commerce) Rules, 2020.